Two specialties, one customer.
| Restoration / mitigation | WPNE source-fix | |
|---|---|---|
| Job | Stop the loss, dry it out, get it clean | Diagnose and fix the cause so it does not recur |
| Timing | Hours to days after the event | Days to weeks after, once the space is dry |
| Customer pain | Wet stuff, mold risk, contents loss | Will this happen again? |
| Carrier role | Often a covered claim item | Often outside coverage (preventive) |
| What we won't do | Compete on cleanup, dry-out, or contents | Underbid you on the work you already won |
Most basement water events have two halves: the part the carrier pays for (mitigation, dry-out, sometimes contents) and the part the homeowner pays for (the actual cause fix). A clean handoff between you and us means the customer ends up with a dry basement that stays dry, and neither of us has to apologize six months later.
The customer always asks: will it happen again?
A mitigation job that ends without a cause discussion is a 100% chance of a re-event. The customer just paid for a dry-out and they want to know they will not have to pay for another one.
If a mitigation crew leaves the site without an answer to that question, the customer goes online and starts calling waterproofing contractors. If you have a partner on the source-fix side, you can give them a name and a phone number on the same visit. That conversion is much better than the customer cold-calling a competitor who may also pitch them on the dry-out side of the work next time.
We do not pitch them on dry-out. We do not pitch them on mold. We do not pitch them on contents. We tell them what caused the water and what it costs to make sure it does not happen again. That is the whole conversation.
How a referral typically runs.
- You are on site mitigating. The customer asks about cause. You hand them our card or text them our number.
- We schedule an inspection. Usually within 48 hours, often during or right after your dry-out. Free, no pressure.
- We diagnose and quote. Written cause determination, itemized scope. Customer decides whether to proceed.
- We coordinate timing. Drain tile install needs a dry basement. We can usually start within a week of your dry-out completing.
- We close the loop with you. If you want a copy of the cause report and the scope for your own files, we send it.
We do not pay finder's fees or referral commissions. The relationship works because we send work back to you when we are on a job that needs mitigation we are not the right shop for.
When our work happens in the sequence.
If the customer is planning a finish-basement rebuild, our work happens before the new wall goes back up. If they are leaving the basement unfinished, we can start as soon as the slab is dry.
On commercial properties or multi-unit buildings where occupied space is involved, the sequencing gets more complex. Our commercial scope page has the details on how we plan around tenants and mechanical systems.
Set up a referral workflow.
The fastest version: program our number into your dispatch and we will pick up. The cleaner version: 15 minutes on the phone so we know your service area, your typical claim types, and how you want us to coordinate. Email or call to set it up.
Andrew, Owner / Operator
Partnership setup runs through me. No middle layer.