Frequently asked questions

What Services Do We Provide?

At Waterproofing Northeast, we specialize in interior drain tile and sump pump systems—because we believe in doing one thing and doing it better than anyone else. Our focus is on permanent, reliable basement waterproofing solutions that effectively manage water at the source and keep homes dry for the long haul.

What We Don’t Do (And Why)

While other waterproofing methods can work in certain situations, we’ve found that interior drain tile provides the most comprehensive, durable, and long-term solution for basement water issues. Here’s why we choose to focus on it:

• Exterior Drain Tile Systems – These systems can be effective, but they require extensive excavation, making them costly, disruptive, and time-consuming. They also don’t address water that has already made its way inside. Interior drain tile offers the same—if not better—protection, with far less disruption.

• Bentonite Clay Injection – This method is sometimes used to seal foundation cracks from the outside, but it’s unreliable over time. It can shrink, wash away, or fail to fully seal deeper water intrusion points, making it an inconsistent solution for basement waterproofing.

• Gutter-Based Drain Systems (Footer Resting Designs) – Some companies install slim-profile drainage systems that sit on the foundation footer, but we’ve found these to be flimsy and less effective than traditional 4-inch drain tile. These systems often fail to capture water rising from beneath the foundation, which is a critical issue in high water table areas. A true drain tile system, installed alongside the footing and surrounded by gravel, offers better capacity, durability, and long-term reliability.

We’ve chosen to specialize in interior drain tile because it provides the best results for homeowners—effectively managing water at the source, relieving hydrostatic pressure, and keeping basements dry for life. Our goal isn’t to offer every system out there—it’s to provide the most dependable solution that stands the test of time.

Where Can I See Examples of Your Work?

We take pride in the quality of our work and are happy to share real examples of completed projects! Here’s where you can see what we do:

• Project Gallery – Check out photos of our past installations HERE.
• Customer Reviews & Testimonials – To see what homeowners are saying about our work and their experience with Waterproofing Northeast, click HERE.
• References Available – If you’d like to speak with a past client about their experience, let us know—we’re happy to connect you.

By actively diverting groundwater and seepage before it reaches your basement walls, an interior drain tile system helps prevent flooding, reduce moisture buildup, and protect your foundation from long-term damage.

Can a drain tile system be installed in an existing home?

Why do I need a sump pump?

How often should my sump pump be serviced or replaced?

What factors affect the cost of the project?

The cost of waterproofing your basement depends on several key factors, each playing a role in the overall investment needed to protect your home. Here’s what influences pricing:

• Basement Size & Layout – Larger basements require more materials and labor to install a full perimeter drainage system. Complex layouts with multiple rooms or obstacles can also add to the cost.

• Extent of Water Issues – A minor moisture problem requires less intervention than a basement experiencing frequent flooding or severe hydrostatic pressure. The more water intrusion, the more extensive the solution needed.

• Drain Tile Installation Type – Interior drain tile is typically more cost-effective and less invasive than exterior solutions, which involve excavation. Additional components like dual sump pumps or battery backups can also affect pricing.

• Foundation Type & Condition – Older homes with brittle foundations, deep footings, or pre-existing damage may require extra prep work or reinforcement before installing the system.

• Additional Features & Customization – Some homeowners opt for added protection, such as sump pump battery backups, vapor barriers, or dehumidification systems, which can enhance long-term effectiveness but also influence the total investment.

What’s the process for getting a free inspection and quote?

The Hidden Risks of Choosing the Cheapest Waterproofing Option

When it comes to basement waterproofing, going with the cheapest option can cost you more in the long run. Many low-cost contractors cut corners—whether it’s using inferior materials, rushing through the job, or skipping critical protections like insurance and worker safety. At Waterproofing Northeast, we prioritize quality, professionalism, and long-term value, ensuring that your investment truly protects your home.

Here’s what makes us different:

• We Pay Our Team a Living Wage – Skilled, experienced workers are the foundation of a great waterproofing job. We invest in our people so they can take pride in their work, stay with us long-term, and deliver the best craftsmanship possible.

• Fully Licensed, Insured & Covered – It might seem like a given, but many budget contractors lack proper licensing, insurance, or workers’ compensation—leaving you vulnerable if something goes wrong. We operate legally and ethically, ensuring you’re protected.

• Proper Permitting & Compliance – Many low-cost contractors skip permits to cut costs, leaving homeowners at risk of fines, failed inspections, or future issues when selling the home. We handle all necessary permits and ensure compliance with local codes, so your waterproofing system is installed legally, safely, and up to standard.

• High-Quality Materials & Equipment – We use top-tier sump pumps, drain tile systems, and waterproofing materials designed for long-term durability, not just a quick fix.

• Skilled & Experienced Professionals – Our team is trained, insured, and highly experienced, ensuring your system is installed correctly without costly mistakes.

• No Shortcuts, No One-Size-Fits-All Solutions – Every home is different. We design custom waterproofing solutions that work best for your specific basement, without unnecessary upsells or low-cost fixes that fail later.

• Long-Term Reliability & Warranty Protection – When cheap waterproofing solutions fail within a few years, leading to repeat repairs, getting ghosted by your contractor, additional costs, and more stress. We stand by our work with strong warranties and lasting solutions.

While we may not be the cheapest, we provide real value—protecting your home with trusted professionals, ethical business practices, and proven waterproofing solutions that will last for years to come. Because cutting corners isn’t worth the risk when it comes to your home.

What to Expect During Your Project

At Waterproofing Northeast, we strive to make the installation process smooth, efficient, and hassle-free. Here’s what you need to know about your upcoming project:

How Long Does Installation Take?

• Installation times vary depending on your basement size, foundation type, and project scope.

• Most drain tile systems take 1-5 days to install, while sump pump installations can often be completed in a single day.

• We work efficiently to minimize disruption while ensuring a thorough and high-quality installation.

• It’s a significant project, but our expert team ensures everything runs smoothly.

• There will be some noise, dust, and vibration while we cut into the concrete and install the system.

• We take precautions to protect your home, including dust control and a thorough cleanup at the end of each workday.

What Should I Do To Prepare?

• Clear the Work Area – Please remove personal belongings from the project area. We’ll handle protecting the rest of the space.

• Restroom Use – If possible, let us know if our team can use your restroom during the project. Otherwise, we’ll plan accordingly.

• Walkthrough – If you’re available, a quick walkthrough on the first morning helps ensure alignment and sets expectations.

How Will I Stay Updated?

• Our field team, led by Marcus, will keep you informed throughout the project. You can reach him or your Site Super directly at 612-888-8379.
• If unforeseen delays arise (such as weather or unexpected conditions), we’ll keep you in the loop and adjust the schedule as needed.

Final Steps & Payment

• Upon completion, we’ll conduct a final walkthrough to ensure everything meets expectations and answer any questions.

• The remaining balance is due upon project completion. Our office will send the invoice on the final morning, and payment can be made via check or your preferred method.

• We’ll install a temporary yard sign during the project—please let us know if you have any concerns about this.

We appreciate the opportunity to work with you and look forward to delivering a high-quality, long-lasting waterproofing solution for your home! If you have any questions before we begin, feel free to reach out at 612-888-6743.