OUR PROCESS
What to expect
A step by step guide on what to expect when working with the Waterproofing Northeast team.
1. Initial Communication
After submitting your appointment request, we will review your submission and reach out if we need to know more about your project. To respect everyone’s time, we want to be sure we are the right company for you before moving forward. Once your project is qualified, we will schedule an onsite inspection and estimate.
2. On-site Inspection & Estimate
During this appointment we will define the problem, investigate all possible causes and tailor a solution. We want to discover your goals for your home and what you hope to achieve by completing this project.
We will take notes, pictures and measurements. If time allows, we will review your quote before concluding our meeting to address questions or concerns.
3. MOVING FORWARD
Once you accept our proposal, you will be prompted to make a down payment to hold your place on our construction calendar.
Your project will be tentatively scheduled for our next available date. Please know that inclement weather, change in scope on an existing project or supply chain issues are all things that can affect our calendar. If a change to your scheduled start date arises, our office will reach out to you promptly about rescheduling.
4. Prior to Work Beginning
We request that you empty the work area of any removable items. Objects that cannot be removed should be moved as far from exterior walls as possible. If necessary, a demo waste container may be delivered 1 to 3 days before work begins.
5. Construction
Your project manager will conduct a walkthrough to go over the project and discuss specifics. When the details are finalized, prep and demo can begin.
Our team will be working diligently to complete your project on budget and on schedule anywhere from 9 am – 5 pm Monday through Friday. Project progress and other questions/concerns will be communicated to you by your project manager and our office as the project progresses.
Change Orders – Unforeseen circumstances can affect the scope of a project. If the scope of your job changes for an unexpected reason, we will communicate with you promptly before performing additional work that affects the cost.
6. Project completion
A final walkthrough is performed to inspect our work. If any changes are necessary, we will complete them as soon as possible.
When all is said and done, our office will supply you with the final invoice, a collection of project photos and any other pertinent information for your records